& Returns
We strive to ensure your order reaches you quickly and effortlessly. The same applies for returns, ‘cos we understand life doesn’t always go to plan.
We've already answered many common questions in our FAQs section, which you can find under Shipping and Returns. Be sure to check it out for quick and helpful information.
Processing Time
We aim to process and ship all orders within 1-2 business days. Orders placed on weekends, holidays, peak seasons or promotional periods may experience a slight delay.
Shipping Costs
Every NORD order comes with free worldwide shipping. No matter where you are, standard shipping is always on us, with no additional shipping costs.
Kindly note that for orders delivered outside the European Union, import duties, taxes, or customs fees may apply. These additional charges are the customer’s responsibility.
Delivery Times
Delivery times vary depending on the shipping method selected and the destination of your order. Please note that unforeseen circumstances such as weather delays, customs clearance processes or carrier issues may impact delivery times.
Below you will find the estimated times for shipments to various countries:
Country
Shipping Time
Netherlands
1 Business Day
Germany
1-2 Business Days
United States
5-7 Business Days
United Kingdom
3-4 Business Days
France
2-3 Business Days
Canada
5-7 Business Days
Belgium
1 Business Day
Denmark
2-3 Business Days
Sweden
3-4 Business Days
Norway
3-5 Business Days
Portugal
3-4 Business Days
Spain
2-3 Business Days
Italy
2-4 Business Days
Austria
2-3 Business Days
Switzerland
3-4 Business Days
Saudi Arabia
5-8 Business Days
United Arab Emirates
5-8 Business Days
EU (other)
2-5 Business Days
Rest of the World
5-12 Business Days
Order Tracking
Once your order is on its way, you’ll receive a tracking link by email. You can use this to track your delivery’s progress.
If you don’t see the email in your inbox, please check your spam or junk folder, as it may have been filtered there. If you still can’t find it, our customer support team is happy to assist you.
We want you to love your NORD experience. If you're not completely satisfied with your purchase, here's how we handle returns and exchanges:
Return Policy
You have 14 days from the delivery date to try the product. If you're not satisfied, you can return it, even if it has been lightly used. All returns must be started within 14 days of receiving your order.
Please note that customers are responsible for the return method and the return shipping costs. To ensure your return reaches us securely, we recommend using a trackable shipping service.
How to Return or Exchange
To initiate a return or exchange, please contact our customer service team at hello@nord.club.
Please provide your order number and a brief explanation of the reason for the return or how we can improve our products. We'll guide you through the process and send you return instructions.
Refunds