Privacy Policy

Overview

At NORD, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services, including visiting our website, making purchases, and interacting with us. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us
Personal Data: When you make a purchase, sign up for our newsletter, or create an account, we may collect information such as your name, email address, phone number, shipping address, and payment details.
Communications: If you contact us, we may collect the content of your communications and any additional information you provide.

1.2 Information We Collect Automatically
Usage Data: We collect information about how you interact with our website, such as IP addresses, browser types, operating systems, and browsing behavior.
Cookies: We use cookies and similar technologies to track your preferences, improve website performance, and personalize your experience. For more information, see Section 8.

1.3 Information from Third Parties
We may receive personal data from third parties, such as payment processors or social media platforms, if you engage with our content or make purchases through these services. 

2. How We Use Your Information

We use your personal data for the following purposes:

To Provide Services: To process your orders, deliver products, and provide customer support.
To Communicate: To send you order confirmations, updates, and marketing communications if you have opted in.
To Improve Our Services: To analyze website usage, enhance our product offerings, and ensure the security of our platform.
To Comply with Legal Obligations: To meet legal, regulatory, or contractual requirements.

3. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties as follows:

Service Providers: With vendors who assist in payment processing, shipping, marketing, and analytics.
Legal Compliance: If required by law, to enforce our terms, or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. 

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When no longer needed, your data will be securely deleted or anonymized

5. Your Rights

Under applicable laws, you may have the following rights:

Access and Correction: To access or correct the personal data we hold about you.
Deletion: To request the deletion of your personal data, subject to legal limitations.
Data Portability: To receive a copy of your data in a structured, commonly used format.
Objection to Processing: To object to how we process your data in certain circumstances.
Withdraw Consent: To withdraw your consent for marketing communications at any time by clicking the unsubscribe link in our emails.

To exercise these rights, please contact us at hello@nord.club.

6. Limited Warranty and Liability

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

7. International Data Transfers

If your data is transferred outside of the European Economic Area (EEA), we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your information in compliance with applicable laws.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. For details on how we use cookies and how please read this section carefully to understand how we use cookies and how you can manage your preferences.

8.1 What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They enable the website to recognize your device and store information about your preferences or past actions.


8.2 Types of Cookies We Use
Essential Cookies: These cookies are necessary for the website to function and cannot be disabled. They include cookies that enable you to log in, add items to your cart, and process payments.
Performance Cookies: These cookies collect information about how you use our website, such as pages visited and error messages, to help us improve functionality and user experience.
Functional Cookies: These cookies remember your preferences, such as language settings or login details, to provide a more personalized experience.
Marketing Cookies: These cookies track your browsing activity to deliver targeted advertisements based on your interests. They may be set by us or third-party advertising partners.

8.3 Managing Your Cookie Preferences
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. For more detailed instructions on managing cookies, consult your browser’s help documentation.

8.4 Third-Party Cookies
We may allow third-party service providers to place cookies on your device for analytics and advertising purposes. These providers include, but are not limited to, Google Analytics and Facebook Pixel. Their use of cookies is subject to their own privacy policies.

8.5 Cookie Consent When you first visit our website, you will be presented with a cookie consent banner. By clicking “Accept” or continuing to browse, you consent to the use of cookies as described in this Privacy Policy. You can update your preferences at any time through our Cookie Settings.

9. Privacy of Children

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware of such data, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Significant changes will be notified to you via email or a prominent notice on our website. The "Effective Date" at the bottom of this page will indicate the latest version.

11. Contact Information

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

NORD Customer Service
Email: hello@nord.club
Registered Address: Westerstraat 42, 3016 DH Rotterdam, The Netherlands.

Thank you for trusting NORD with your personal data. We are committed to safeguarding your privacy and ensuring a transparent relationship with you.


Effective Date: December 12, 2024.