What is NORD's fragrance balm?
NORD is a pocket-sized fragrance balm made from high-quality natural ingredients. Its compact and travel-friendly design makes it easy to carry, so you can smell amazing wherever life takes you. The durable steel case is unbreakable, giving you peace of mind on the go.
The balm is stored in refillable scent pods that click easily into the case. With this refill system, you only pay for what you use, helping to reduce waste. You can also swap scents throughout the day, giving you a fresh fragrance for every occasion.
The fragrances are designed to stand out. Crafted with premium ingredients, each scent provides a unique experience that captures attention and draws admiration. With its high fragrance concentration, one pod equals a 50ml perfume bottle but is far more compact.
Why choose NORD over traditional liquid perfumes?
There are three reasons why NORD works better than traditional liquid perfume:
NORD is more travel-friendly.
Thanks to its high concentration and reimagining of what perfume should be, we’ve created a much more compact product—up to 70% smaller than similar liquid bottles. This makes it easy to carry in your pocket as a daily essential, so you can smell great anytime, anywhere—the very reason you wear perfume, right?NORD is made from natural materials.
Unlike traditional perfumes, which are mostly made with synthetic ingredients and up to 80% alcohol that can dry or irritate your skin, NORD uses only natural ingredients. These nourish your skin, ensuring it feels as good as it smells.NORD uses refillable pods containing the fragrance.
You only pay for what you use, and when the pod is empty, you can easily refill the metal case with a new one. The pods are made of recyclable metal, making the waste impact of using NORD nearly zero. We’re committed to making our impact even smaller and helping create a greener future.
How long does one scent pod last?
A NORD scent pod lasts about 3 to 5 months with daily use and around four applications per day. This is equivalent to the usage of a traditional 50ml bottle of perfume.
How long does the scent last on the skin?
The scent lasts up to 6 hours on the skin after application, depending on the fragrance, skin type, and environment. The travel-friendly case makes it easy to carry and reapply as needed throughout the day.
What is the projection of NORD's fragrance balms?
NORD's fragrance balms have a moderate sillage, meaning the scent leaves a subtle yet noticeable trail as you move. This level of sillage strikes a perfect balance, ensuring the fragrance is appreciated without being overpowering, making it ideal for both personal and close encounters.
The sillage can vary depending on the specific fragrance, your skin type, and the environment. Factors like body chemistry, temperature, and humidity can all influence how the scent radiates and lingers throughout the day.
Are the ingredients natural?
Some of our scents do contain alcohol (see the ingredient lists for each fragrance). However, these are natural alcohols derived from fruit, herb, or plant extracts used in the creation of the fragrance.
Are your products vegan and cruelty-free?
Absolutely! All of our fragrances are made with plant-based ingredients. We’re also committed to our love for animals, which is why we never test any of our products or ingredients on animals. Our products are developed based on real customer feedback, and we’re always striving to improve. Feel free to share your feedback with us at hello@nord.club.
Will the balm melt in hot weather or if kept in my pocket?
Our balm is built to stay solid, even in warmer temperatures or when carried in your pocket. With a melting point of 65°C (150°F), it’s able to hold up in most conditions.
For optimal fragrance performance, we recommend using the balm at room temperature. To protect the product and preserve its effectiveness, avoid exposing it to extreme heat, like direct sunlight or inside a hot vehicle.
What makes NORD sustainable?
With NORD, we aim to promote sustainability and reduce pollution in three ways:
NORD is refillable, which minimizes the production of packaging. As a result, the waste generated from using our product is nearly zero.
NORD does not use plastic in its packaging. Only biodegradable materials are used, helping to minimize waste and pollution. The box containing the fragrance and case is even made from a compostable by-product.
NORD does not add chemicals to the fragrances. The use of chemicals in cosmetics can cause significant environmental harm. We’ve chosen to avoid chemicals, benefiting sustainability.
How do I apply NORD fragrance balm?
When you receive your order, begin by unpacking the case and fragrance boxes. The case features a twisting mechanism, so simply rotate the lid to open it.
Then, remove the fragrance from its packaging (slide it out of the sleeve) and insert it into the case.
Now you're ready to use the product. Open the case, swipe your finger across the solid balm, and apply it to your pulse points (neck and wrists). Reapply as needed to boost the fragrance.
How do I store my NORD fragrance balm?
The best way to store NORD is, of course, in its case. However, if you've ordered an extra fragrance or want to swap scents using just one case, it's best to store the loose fragrance balm in its original packaging. Keep it covered and store it in a cool, dry place.
Is it possible to order a single case?
Yes, it is possible to order a single case. Please contact our customer service team (hello@nord.club), and they will assist you with the process of ordering just a case.
Is is possible to order samples?
Where do we ship?
NORD offers worldwide shipping. If you have doubts if we can deliver to your country, please reach out to our team via hello@nord.club. They will make sure we will deliver to you!
How much does shipping cost?
At NORD, we offer free shipping on all orders! We cover the cost, so you can enjoy your fragrance without any extra charges.
When will I receive my order?
Shipping timelines vary per country. Check out our Shipping & Returns page for local delivery times.
Where can I find my tracking link?
Once your order is on its way, you’ll receive a tracking link by email. You can use this to track your delivery’s progress. If you don’t see the email in your inbox, please check your spam or junk folder, as it may have been filtered there. If you still can’t find it, our customer support team is happy to assist you.
Will I need to pay import duties?
For deliveries outside of the EU, NORD does not collect VAT, GST, duties and/or taxes. If your order is above the minimum tax/duty threshold for your country, you will be responsible to pay any fees associated with importing the goods. If you choose to refuse the customs fee and the shipment is returned back to us, a shipping & handling fee will be deducted from your refund.
What happens if my order gets lost in transit?
If your product happens to get lost during transit, please don't hesitate to contact us at hello@nord.club. Rest assured, we are committed to promptly addressing the situation and ensuring a swift resolution for you. Your satisfaction is our top priority, and we will work diligently to resolve any issues that may arise during shipping!
Is it possible to change my shipping address?
Yes, you can update your shipping address, but only if your order hasn’t been processed or shipped yet. Please contact our customer service team (hello@nord.club) as soon as possible with your updated address details, and we’ll do our best to assist you. Once your order is shipped, we are unable to make changes.
How does the 14-day risk-free trial work?
Our 14-day risk-free trial lets you try NORD with peace of mind. Simply order NORD and enjoy the full experience for 14 days, completely free. Take it with you to work, the gym, or on a trip and discover the true power of our product. If you're not fully satisfied, you can return your order or part of it within 14 days of receiving it and get a full refund. Simply reach out to us to initiate the return process, and we'll refund you once we receive the product. For more details, check our Shipping & Returns page.
What if I receive a defective product?
We kindly request that you carefully inspect your order upon receipt. If you discover any defects, damage, or if by any chance you receive an incorrect item, please contact us. Your satisfaction remains our utmost priority and we’re happy to give you the best possible solution.
What warranty do you offer on your products?
At NORD, we stand by our motto: buy once, refill for a lifetime. That’s why we offer a 5-year warranty on the metal case you’ve purchased through our website. If you experience any defects in material or workmanship, just let us know! Contact our customer service team, and we’ll assist you in getting your product replaced or returned. To speed up the process, please include photos or videos of the issue along with your order number in your email. We're committed to making sure you're completely happy with your NORD purchase!
What will I receive in my NORD package?
In a single package of NORD, you'll find everything you need for an exceptional experience:
NORD Case in one-of-a-kind gift box
NORD Fragrance Pod in separate one-of-a-kind gift box
Comprehensive instructions to help you get started
When you purchase a bundle, each fragrance will be packaged separately.
Is it possible to return or exchange products?
Yes, you can return or exchange your order, or part of it. We strive to make our products as perfect as possible, and we believe you’ll love them just like thousands of others. However, if something isn’t quite right, you can return NORD if you're not completely satisfied, even if it's been lightly used. All returns must be started within 14 days of receiving your order. For more details on how to return, visit our Shipping & Returns page. For full policy information, check out our Refund Policy.